The following publications will be of use to anyone evaluating value and impact. They represent a broad spectrum of views and ideas across many library sectors.
Abels EG, Cogdill KW, and Zach L (2002) The contributions of library and information services to hospitals and academic health sciences centers: a preliminary taxonomy, Journal of the Medical Library Association, 90(3), 276-284.
Abels EG, Cogdill KW, and Zach L (2004) Identifying and communicating the contributions of library and information services in hospitals and academic health sciences centers, Journal of the Medical Library Association, 92(1), 46-55.
ACRL (Association of College and Research Libraries) (2010) Value of academic libraries: a comprehensive research review and report. Researched by Oakleaf, M. Chicago: Association of College and Research Libraries.
ACRL (Association of College and Research Libraries) (2012) Connect, collaborate, and communicate: a report from the value of academic libraries summits. Prepared by Brown, K and Malenfant, K.J. Chicago: Association of College and Research Libraries.
Aitkin, EM, Powelson SE, Reaume RD, Ghali WA (2011). Involving clinical librarians at the point of care: results of a controlled intervention. Academic Medicine, 86(12):1508-12. doi: 10.1097/ACM.0b013e31823595cd. Abstract
Anderson IG (2007) Pure dead brilliant?: Evaluating the Glasgow story digitisation project. Program: Electronic Library and Information Systems, 41(4), 365-385. Abstract
Anderson RP and Wilson SP (2009) Quantifying the effectiveness of interactive tutorials in medical library instruction. Medical Reference Services Quarterly, 28(1), 10-21. doi: http://dx.doi.org/10.1080/02763860802615815. Abstract
Anglada L (2014) Are libraries sustainable in a world of free, networked, digital information? El profesional de la información, noviembre-diciembre, 23(6).
Arksey H and O’Malley L (2005) Scoping studies: towards a methodological framework, International Journal of Social Research Methodology, 8, 19-32
Arts Council England (2014) Evidence review of the economic contribution of libraries. BOP Consulting
Ayre S, Barbrook J, Engel C, Lacey P, Phul A, Stevenson P and Toft S (2015) Measuring the impact of information skills training: a survey of health libraries in England, Health Information & Libraries Journal, 32(1), 50–60. Abstract
Banks D, Shi R, Timm D, Christopher K, Duggar D, and Comegys M et al. (2007) Decreased hospital length of stay associated with presentation of cases at morning report with librarian support. J Med Libr Assoc. 95(4), 381–387.
Barbrow S and Hartline M (2015) Process mapping as organizational assessment in academic libraries, Performance Measurement and Metrics. Performance Measurement and Metrics, 16(1), 34-47 Abstract
Bartlett JC and Marshall, J. G. (2013). The value of library and information services in patient care: Canadian results from an international multisite study. Journal of the Canadian Health Libraries Association (JCHLA), 34(3), 138-146. doi:10.5596/c13-063
Bassi J and Lau F (2013) Measuring value for money: a scoping review on economic evaluation of health information systems, Journal of the American Medical Informatics Association, 20(4) 792-801 DOI: http://dx.doi.org/10.1136/amiajnl-2012-001422
Beals B (2009) Valuing hospital library services: One small step for a solo. Journal of Hospital Librarianship, 9(3), 331-334. Abstract
Becker S, Crandall MD and Fisher KE (2009) Communicating the impact of free access to computers and the internet in public libraries: A mixed methods approach to developing outcome indicators. Public Library Quarterly, 28(2), 109-119.
Becker S, Crandall MD, Fisher KE, Kinney B, Landry C, Rocha A (2010) Opportunity for All: How the American Public Benefits from Internet Access at U.S. Libraries. (IMLS-2010-RES-01). Institute of Museum and Library Services. Washington, D.C
Bodycomb A and Del Baglivo M (2012) Using an automated tool to calculate return on investment and cost-benefit figures for resources: the Health Sciences and Human Services Library experience. J Med Libr Assoc. 100(2), 127–130.
Bowles-Terry M (2012) Library instruction and academic success: A mixed-methods assessment of a library instruction program. Evidence Based Library and Information Practice, 7(1), 82-95.
Botha E, Erasmus R, and Van Deventer M (2009) Evaluating the impact of a Special Library and Information Service, Journal of Librarianship and Information Science, 41, 108-123. Abstract
Brettle A (2003) Information skills training: a systematic review of the literature. Health Information & Libraries Journal, 20(Suppl 1), 3-9. Abstract
Brettle A (2009) Exploring the impact of the information professional on evidence based practice. In: Positioning the Profession: the Tenth International Congress on Medical Librarianship, Brisbane, Australia, 1-9, August 31-September 4, 2009.
Brettle A and Maden M (2015) What evidence is there to support the employment of trained professionally registered library, information and knowledge workers? A systematic scoping review of the literature. Manchester: University of Salford
Brettle A and Raynor M (2013) Developing information literacy skills in pre-registration nurses: an experimental study of teaching methods. Nurse Education Today.33(2),103-9. doi: 10.1016/j.nedt.2011.12.003. Abstract
Brettle A, Maden M and Payne C (2016) The impact of clinical librarian services on patients and health care organisations, Health Information & Libraries Journal, Early view, DOI: 10.1111/hir.12136 Abstract
Brettle A, Maden-Jenkins M, Anderson L, McNally R, Pratchett T, Tancock J, Thornton, D. and Webb A (2011) Evaluating clinical librarian services: a systematic review, Health Information and Libraries Journal, 28, 3-22. Abstract
Brettle A, Maden M, Payne C et al. (2015) Evaluating the impact of clinical librarian services in the North West. Salford: University of Salford
British Library (2013) Economic evaluation of the British Library: summary.
Brooks SV and Bigelow S (2015) Preparing students for research: faculty/librarian collaboration in a pre-doctoral physical therapy research course. Health Information & Libraries Journal, 32, 332–338 Abstract
Bryant SL and Gray A (2006) Demonstrating the positive impact of information support on patient care in primary care: A rapid literature review. Health Information and Libraries Journal, 23(2), 118-125. doi:10.1111/j.1471-1842.2006.00652.x. Abstract
Bryant SL, Stewart D, Goswami L and Grant MJ (2015) Knowledge for Healthcare: the future of health librarianship. Health Information & Libraries Journal, 32: 163–167 Abstract
Butler K and Byrd J (January 2016) Research consultation assessment: perceptions of students and librarians Journal of Academic Librarianship 42(1), 83–86 Abstract
Chan C (2008). The impact of school library services on student achievement and the implications for advocacy: A review of the literature. Access, 22(4), 15-20.
Chang, N. C., & Chen, L. M. (2014) Evaluating the learning effectiveness of an online information literacy class based on the kirkpatrick framework. Libri, 64(3), 211-223. doi:10.1515/libri-2014-0016. Abstract
Chen HC, Tan JPG, O’Sullivan P, Boscardin C, Li A, and Muller J (2009) Impact of an information retrieval and management curriculum on medical student citations. Academic Medicine, 84, S38-S41. doi:10.1097/ACM.0b013e3181b36fba. Abstract
Chung HK (2007) ‘Measuring the economic value of special libraries’, The Bottom Line: Managing Library Finances, 20(1), 30-44. Abstract
Cook JM (2014). A library credit course and student success rates. A longitudinal study. College & Research Libraries 75(3), 272-283.
Cooke L, Norris M, Busby N, Page T, Franklin G, Gadd E, and Young H (2011) Evaluating the impact of academic liaison librarians on their user community: A review and case study. New Review of Academic Librarianship, 17(1), 5-30
Coulter P, Clarke S, and Scamman C (2007) Course grade as a measure of the effectiveness of one-shot information literacy instruction. Public Services Quarterly, 3(1-2), 147-163. doi:http://dx.doi.org/10.1300/J295v03n01_08. Abstract
Cox B and Jantti MH (2012) Capturing business intelligence required for targeted marketing, demonstrating value, and driving process improvement, Library and information science research, 34(4), 308-316. Abstract
Craig A and Corrall S (2007) Making a difference? Measuring the impact of an information literacy programme for pre-registration nursing students in the uk. Health Information and Libraries Journal, 24(2), 118-127. doi:10.1111/j.1471-1842.2007.00688.x. Abstract
Craig CL and Friehs CG (2013) Video and html: Testing online tutorial formats with biology students. Journal of Web Librarianship, 7(3), 292-304. Abstract
Cram J (1999) “Six impossible things before breakfast”: a multidimensional approach to measuring the value of libraries. Keynote address in 3rd Northumbria International Conference on Performance Measurement in Libraries and Information Services, Newcastle upon Tyne, 27-31 August, 1999.
Creaser C, Cullen S, Curtis R, Darlington N, Maltby J. et al. (2014) Working together: library value at the University of Nottingham, Performance Measurement and Metrics, 15(1/2) 49-41. Abstract
Cuddy TM (2005) Value of hospital libraries: The fuld campus study. Journal of the Medical Library Association, 93(4), 446-449.
Cullen R (2004) Evaluating digital libraries in the health sector. Part 2: measuring impacts and outcomes, Health Information and Libraries Journal, 21, 3-13. Abstract
Cullen R, Clark M, and Esson R (2011). Evidence-based information-seeking skills of junior doctors entering the workforce: An evaluation of the impact of information literacy training during pre-clinical years. Health Information & Libraries Journal, 28(2), 119-129. Abstract
Cruikshank P, Hall H, and Taylor-Smith E (2011) Enhancing the impact of LIS Research Projects: RiLIES Project Report, Research Information Network and LIS Research Coalition.
Dalton M (2012) Key performance indicators in Irish hospital libraries: developing outcome-based metrics to support advocacy and service delivery Evidence Based Library and Information Practice, 7A.
D’Alessandro MP, Stoloff PH, D’Alessandro DM and Bakalar RS (2006) Promoting health and improving health care in a cost-effective manner through a military digital library. Military Medicine, 171(1), 74-79.
Dolman H and Boyte-Hawryluk S (2013). Impact of the reading buddies program on reading level and attitude towards reading. Evidence Based Library & Information Practice, 8(1), 35-46.
Duggar DC and Christopher KA (2006) The impact of an electronic outreach program on ahec physicians’ patient care. Journal of Hospital Librarianship, 6(3), 87-96. Abstract
Dunn K, Brewer K, Marshall JG, and Sollenberger J (2009) Measuring the value and impact of health sciences libraries: planning an update and replication of the Rochester study, Journal of the Medical Library Association, 97(4): 308-312.
Dunne M, Nelson M, Dillon L, and Galvin B (2013) Library value and impact: Taking the step from knowing it to showing it Library and Information Research, 37 (116).
Emmett A and Emde J (2007) Assessing information literacy skills using the acrl standards as a guide. Reference Services Review, 35(2), 210-229. doi:http://dx.doi.org/10.1108/00907320710749146. Abstract
Emmons M and Wilkinson FC (2011) The academic library impact on student persistence. College & Research Libraries, 72(2), 128-149.
Eng S, Stadler D (2015) Linking library to student retention. Evidence Based Library and Information Practice, 10(3).
Esparza J, Shi R, McLarty J, Comegys M, Banks D (2013). The effect of a clinical medical librarian on in-patient care outcomes. J Med Libr Assoc. 101(3),185–191.
Everest K and Payne P (2001) The impact of libraries on learning, teaching and research. Report of the LIRG seminar held in Leeds, 30 October 2001. Library and Information Research News, 25(81), 18-22.
Fain M (2011). Assessing information literacy skills development in first year students: A multi-year study. The Journal of Academic Librarianship, 37(2), 109-119. doi:http://dx.doi.org/10.1016/j.acalib.2011.02.002. Abstract
Fanner D and Urquhart CJ (2008). Bibliotherapy for mental health service users Part 1: a systematic review. Health Information and Libraries Journal, 25(4):237-52. doi: 10.1111/j.1471-1842.2008.00821.x. Abstract
Farmer LSJ (2006). Library media program implementation and student achievement. Journal of Librarianship and Information Science, 38(1), 21-32. doi:http://dx.doi.org/10.1177/0961000606060957. Abstract
Farrell A and Mason J (2014) Evaluating the impact of literature searching services on patient care through the use of a quick-assessment tool. Journal of the Canadian Health Libraries Association (JCHLA), 35(3), 116-123. doi:10.5596/c14-030
Ferreira dos Santos F, (2009) Public Libraries and their Contribution towards Economic Development: a discussion, LIBRES, 19(2)
Finch JL (2010) Measuring effectiveness in a virtual library. Journal of Web Librarianship, 4(1), 63-78. Abstract
Fitzpatrick MJ and Meulemans YN (2011) Assessing an information literacy assignment and workshop using a quasi-experimental design. College Teaching, 59(4), 142-149.
Folio (2009) Maximising the impact of your service (Maxim).
Francis BH and Lance KC (2011) The impact of library media specialists on students and how it is valued by administrators and teachers: findings from the latest Studies in Colorado and Idaho. TechTrends, 55(4), 63-70. Abstract
Fried S, Kochanowicz M, and Chiranov M (2010) Planning for impact, assessing for sustainability, Performance Measurement and Metrics, 11(1), 56-74
Friehs CG and Craig CL (2008) Assessing the effectiveness of online library instruction with finance students. Journal of Web Librarianship, 2(4), 493-509. Abstract
Gardois P, Calabrese R, Colombi N, Deplano A, Lingua C, Longo F et al (2011) Effectiveness of bibliographic searches performed by paediatric residents and interns assisted by librarians. A randomised controlled trial. Health Information and Libraries Journal, 28(4), 273-284. doi:10.1111/j.1471-1842.2011.00957.x. Abstract
Gardois P, Colombi N, Grillo G, and Villanacci MC (2012) Implementation of web 2.0 services in academic, medical and research libraries: A scoping review. Health Information and Science Journal, 29(2):90-109. doi:10.1111/j.1471-1842.2012.00984.x. Abstract
Gaspar Pinto L (2014) Library performance continuum and the imperative of meta-evaluation, Performance Measurement and Metrics. 15(3), 86-98 Abstract
Gildersleeves L (2012) Do school libraries make a difference?: Some considerations on investigating school library impact in the united kingdom. Library Management, 33(6-7), 403-413. doi:http://dx.doi.org/10.1108/01435121211266212. Abstract
Grad R, Pluye P, and Beauchamp M-E (2006) Validation of a method to assess the clinical impact of electronic knowledge resources, e-Service Journal, 5(2), 113-135. Abstract
Grad RA, Pluye P, Mercer J, Marlow B, Beauchamp ME, Shulha, M, et al (2008). Impact of research-based synopses delivered as daily e-mail: A prospective observational study. Journal of the American Medical Informatics Association, 15(2), 240-245. doi:10.1197/jamia.M2563
Graham S and Gagnon A (2013). A quasi-experimental evaluation of an early literacy program at the regina public library. The Canadian Journal of Information and Library Science/La Revue canadienne des sciences de l’information et de bibliotheconomie, 37(2), 103-121. Abstract
Gray H, Sutton G, and Treadway V (2012) Do quality improvement systems improve health library services? A systematic review. Health Information and Libraries Journal, 29(3), 180-196. doi:http://dx.doi.org/10.1111/j.1471-1842.2012.00996.x. Abstract
Grieves K and Halpin M (2014) Developing a quality model at University Library Services Sunderland, Performance Measurement and Metrics, 15(1/2), 50-57. Abstract
Haddow G (2013) Academic library use and student retention: A quantitative analysis. Library and Information Science Research, 35(2), 127-136. Abstract
Haddow G and Klobas JE (2004) Communication of research to practice in library and information science: closing the gap, Library and Information Science Research, 26, 29-43. Abstract
Hájek P and Stejskal J (Mar 2015) Modelling public library value using the contingent valuation method: The case of the Municipal Library of Prague, Journal of Librarianship and Information Science, 47(1), 43-55,
Halpin E, Rankin C, Chapman EL Walker C (Mar 2015) Measuring the value of public libraries in the digital age: What the power people need to knowfalse. Journal of Librarianship and Information Science, 47(1), 30-42. Abstract
Health Libraries Inc. and Australian Library and Information Association (2012) Questions of life and death: an investigation into the value of health library and information services in Australia. Canberra: Australian Library and Information Association.
Henczel S (2014). The impact of library associations: Preliminary findings of a qualitative study. Performance Measurement & Metrics, 15(3), 122-144. doi:10.1108/PMM-07-2014-0025. Abstract
Hider P (2008) Using the contingent valuation method for dollar valuations of library services. Library Quarterly, 78(4), 437-458. Abstract
Hiller S (2013) Standards and academic libraries. Presented at the10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, University of York, 22-25 July, 2013.
Høivik T (2013) Improving practices. Statistical standards in global libraries. Paper presented at: IFLA World Library and Information Congress, Singapore, 17-23 August, 2013.
Howard K, Nicholas T, Hayes T, and Appelt CW (2014) Evaluating one-shot library sessions: Impact on the quality and diversity of student source use. Community & Junior College Libraries, 20(1/2), 27-38. doi:10.1080/02763915.2014.1009749. Abstract
Imholz S and Arns JW (2007) Worth their weight: An assessment of the evolving field of library evaluation. Public Library Quarterly, 26(3-4), 31-48. doi:http://dx.doi.org/10.1300/J118v26n03_03. Abstract
Information and documentation, Subcommittee SC 8, Quality — Statistics and performance evaluation (2014) International standard ISO 16439, First edition, 2014-04-15, Information and documentation — Methods and procedures for assessing the impact of libraries, Switzerland: SAI Global Infostore Free preview
Information Technology Primary Care Research Group (2009) The Information Assessment Method (IAM). Montreal: Department of Family Medicine, McGill University.
Jantti M and Cox B (2013) “Measuring the value of library resources and student academic performance through relational datasets”, Evidence Based Library and Information Practice, 8(2), 163-171
Jemison K, Poletti E, Schneider J, Clark N, Stone R (2009) Measuring return on investment in VA libraries. Journal of Hospital Librarianship. 9(4), 379–390. Abstract
Jones DA, Poletti EJ, and Stephenson P (2010) Demonstrating the value of library services in south central VA health care network medical centers. Journal of Hospital Librarianship, 10(3), 211-223. doi:10.1080/15323269.2010.491416. Abstract
Jubb M, Rowlands I, and Nicholas J(2013) Value of libraries: relationships between provision, usage, and research outcomes. Evidence Based Library and Information Practice, 8(2), 139-152.
Just ML (2012). Is literature search training for medical students and residents effective? A literature review. Journal of the Medical Library Association, 100(4), 270-276. doi:http://dx.doi.org/10.3163/1536-5050.100.4.008
Kavanagh A (2011) The evolution of an embedded information literacy module: Using student feedback and the research literature to improve student performance. Journal of Information Literacy, 5(1), 5-22.
Kean EB (2013) Assessment and impact of a new role as an embedded librarian in nursing online journal clubs. Journal of the Medical Library Association, 101(4), 335-338. doi:http://dx.doi.org/10.3163/1536-5050.101.4.018
Kelly B, Hamasu C and Jones B (2012) Applying return on investment (ROI) in libraries. Journal of Library Administration. 52(8), 656–671. Abstract
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Kingma B and McClure K (2015). Lib-value: Values, outcomes, and return on investment of academic libraries, phase iii: Roi of the Syracuse University library. College & Research Libraries, 76(1), 63-80.
Kloda LA, Koufogiannakis D and Brettle A (2015) Assessing the impact of evidence summaries in library and information practice, Library and Information Research, 38(119), 29-46
Koufogiannakis D and Weibe N (2006) Effective Methods for Teaching Information Literacy Skills to Undergraduate Students: A Systematic Review and Meta‐Analysis, Evidence Based Library and Information Practice, 1:3
Koufogiannakis D, Buckingham J, Alibhai A, and Rayner D (2005). Impact of librarians in first-year medical and dental student problem-based learning (pbl) groups: A controlled study. Health Information and Libraries Journal, 22(3), 189-195. Abstract
Lacey Bryant S and Gray A (2006) Demonstrating the positive impact of information support on patient care in primary care: a rapid literature review, Health Information and Libraries Journal, 23, 118-125. Abstract
Lalor JGL, Clarke MC, and Sheaf GS (2012). An evaluation of the effectiveness of information literacy training for undergraduate midwives to improve their ability to access evidence for practice. Nurse Education in Practice, 12(5), 269-272. doi:1016/j.nepr.2012.06.005. Abstract
Lapidus M, Kostka-Rokosz MD, and Dvorkin-Camiel L (2009) Librarian-lead tutorial for enhancement of pharmacy students’ information-searching skills in advanced experiential rotations. Medical Reference Services Quarterly, 28(4), 351-362. Abstract
Lessick S (2015) Enhancing library impact through technology, J Med Libr Assoc. 103(4), 222–231, J Med Libr Assoc. 103(4), 222–231. Abstract
Lockyer S, Conyers A, and Creaser C (2006) ) Value and Impact Measurement Programme: report for WGPI, SCONUL.
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Mansfield W and Grunewald P (2013) The use of indicators for the monitoring and evaluation of knowledge management and knowledge brokering in international development. Loughborough University and Institute of Development Studies.
Mardis M (2007). School libraries and science achievement: A view from Michigan’s middle schools. School Library Media Research, 10.
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Markless S and Streatfield D (2006) Evaluating the impact of your library. London: Facet Publishing. Accompanying website
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Marshall JG, Morgan JC, Klem ML, Thompson CA, and Wells AL (2014) The value of library and information services in nursing and patient care. Online Journal of Issues in Nursing, 19(3), 1-1. doi:10.3912/OJIN.Vol198No03PPT02
Marshall JG, Morgan JC, Thompson CA, and Wells AL (2014) Library and information services: Impact on patient care quality. International Journal of Health Care Quality Assurance, 27(8), 672-683. Abstract
Marshall JG, Sollenberger J, Easterby-Gannett S, Kasner L, Cavanaugh SK, Burr Oliver K, Thompson CA, Romanosky N, and Hunter S (2013) The value of library and information services in patient care: results of a multisite study J Med Lib Assoc, 101(1)
Matthews JR (2012) Assessing library contributions to university outcomes: the need for individual student level data, Library Management, 33(6-7), 389 – 402. Abstract
Matthews JR (2013) Valuing information, information services, and the library: possibilities and realities, Portal: Libraries and the Academy 13(1), 91-112.
Matthews J (2013) The value & economic measures of libraries. Presented at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, University of York, 22-25 July, 2013.
McGowan J, Hogg W, Campbell C, Rowan M (2008). Just-in-time information improved decision-making in primary care: a randomised controlled trial. PLoS ONE. 3(11):e3785
McGowan J, Hogg W, Zhong J, Zhao X. (2012) A cost-consequences analysis of a primary care librarian question and answering service. PLoS ONE.7(3):e33837
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Mery Y, DeFrain E, Kline E, and Sult L (2014) Evaluating the effectiveness of tools for online database instruction. Communications in Information Literacy, 8(1), 70-81.
Meyer KR, Hunt SK, Hopper KM, Thakkar KV, Tsoubakopoulos V, and Van Hoose KJ (2008) Assessing information literacy instruction in the basic communication course. Communication Teacher, 22(1), 22-34. Abstract
McKnight S and Berrington M (2008) Improving customer Satisfaction: changes as a result of customer value discovery, Evidence Based Library and Information Practice, 3(1)
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Mohammad Hassan Murad, Victor M. Montori, John P. A. Ioannidis, Roman Jaeschke, P.J. Devereaux, Kameshwar Prasad, Ignacio Neumann, Alonso Carrasco-Labra, Thomas Agoritsas, Rose Hatala, Maureen O. Meade, Peter Wyer, Deborah J. Cook, Gordon Guyatt, (2014) How to Read a Systematic Review and Meta-analysis and Apply the Results to Patient Care Users’ Guides to the Medical Literature. JAMA. 312(2):171-179. doi:10.1001/jama.2014.5559.
Mulvaney SA, Bickman L, Giuse NB, Lambert EW, Sathe NA, and Jerome RN (2008) A randomized effectiveness trial of a clinical informatics consult service: Impact on evidence-based decision-making and knowledge implementation. Journal of the American Medical Informatics Association, 15(2), 203-211. doi:10.1197/jamia.M2461
Naeem, SB, Ahmed S, and Rabbani MW (2013). The impact of hospital libraries on patient care and clinical decision-making: A survey of teaching hospitals. Journal of Hospital Librarianship, 13(2), 120-130. doi:10.1080/15323269.2013.770381. Abstract
Neal JG (2011) ‘Stop the madness: the insanity of ROI and the need for new qualitative measures of academic library success’, Proceedings of the ACRL 2011 Conference, A declaration of Interdependence, March 30 – April 2, 2011, Philadelphia.
Newell TS (2010) Learning in simulations: Examining the effectiveness of information literacy instruction using middle school students’ portfolio products. Evidence Based Library & Information Practice, 5(3), 20-38.
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O’Connor P (2002) Determining the impact of health library services on patient care: a review of the literature, Health Information and Libraries Journal, 19, 1-13. Abstract
Paberza K (2010) ‘Towards an assessment of public library value: Statistics on the policy makers’ agenda’, Performance Measurement and Metrics, 11(1) 83-92. Abstract
Pacifici SJ (2015) Librarians’ experiences and perceptions of identity and access management, OpenAthens
Perrier L, Farrell A, Ayala AP, Lightfoot D, Kenny T, Aaronson E, Allee N, Brighma T, Connor E, Constantinescu T, Muellenbach J, Brown Epstin HA, and Weiss A (2014) Effects of librarian-provided services in healthcare settings: a systematic review. Journal of the American Medical Informatics Association, 21(6), 1118-1124, DOI: http://dx.doi.org/10.1136/amiajnl-2014-002825
Payne P (2006) The LIRG/SCONUL impact initiative: assessing the impact of HE libraries on learning, teaching, and research, Library and Information Research, 30(96), 2-12.
Pluye P, Grad RM, Stephenson R and Dunikowski LG (2005) A new impact assessment method to evaluate knowledge resources, AMIA 2005 Symposium Proceedings, 609-613.
Poll R (2016) Bibliography Impact and outcome of libraries, ULB Munster
Poll R (2014) Did you enjoy the library? Impact surveys in diverse settings, Performance Measurement and Metrics, 15(1/2), 4-12. Abstract
Poll R (2013) Library standards: how using them can demonstrate value and impact. Presented at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, University of York, 22-25 July, 2013
Poll R (2012) Can we quantify the library’s influence? Creating an ISO standard for impact assessment, Performance Measurement and Metrics, 13(2), 121-130. Abstract
Poll R (2005) Measuring the impact of new library services. Presented at World Library and Information Congress: 71th IFLA General Conference and Council “Libraries –A voyage of discovery” 14-18 August 2005, Oslo, Norway.
Poll R and Payne P (2006) Impact measures for libraries and information services, Library Hi Tech, 24(4), 547-562.
Powelson SE and Reaume RD (2012) Using the results of a satisfaction survey to demonstrate the impact of a new library service model, Health Information and Libraries Journal, 29(3), 223-232. Abstract
Rafferty RS (2013). The impact of library instruction: Do first-year medical students use library resources specifically highlighted during instructional sessions? Journal of the Medical Library Association, 101(3), 213-217. doi:10.3163/1536-5050.101.3.011
Rankin C (2012). The potential of generic social outcomes in promoting the positive impact of the public library: Evidence from the national year of reading in Yorkshire. Evidence Based Library & Information Practice, 7(1), 7-21
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