The literature (see useful publications tab, and Poll’s bibliography of impact and outcome literature) contains a multitude of useful resources and studies written on value and impact. Weightman et al. (2009) provide suggestions for a practical, but “low-bias” impact study for health libraries and basic principles of questionnaire and interview surveys. The SCONUL Impact Initiative proposes stages in assessing the impact of higher education libraries, from choosing an intervention and relevant indicators to presenting results (Payne 2006).
Other resources include output from library collaborations that have developed toolkits with templates for surveys, case studies and advice for developing impact indicators (LIHNN; NHS; Evidence Base research and evaluation services). And some authors have published their survey or interview instruments (Bawden 2009; Dalton 2012; Information Technology Primary Care Research Group 2009).
For members of CILIP there is an excellent Impact toolkit in their virtual learning environment
For health librarians, the impact tools found in Knowledge for healthcare are a very useful starting point.
Archives, Libraries and Museums Alliance – ALMA-UK toolkit: Economic impacts toolkits
The Economic Value of Libraries Toolkit comprises:
Libraries toolkit guidance
Libraries summary calculator
[Public libraries, Economic value, Research methods]
AASL: American Association of School Librarians – advocacy resources and tools.
Includes Materials to facilitate school library program advocacy – this includes advocacy brochures and toolkits.
[School libraries, Advocacy]
American Library Association Advocacy University
Advocacy University is a comprehensive clearinghouse of advocacy tools and resources for all types of libraries from the American Library Association.
American Library Association: Advocacy University
Value of libraries resources
Frontline Advocacy Toolkit
[All libraries, Economic value, Research methods]
Arts Council England Advocacy Toolkit:
This Advocacy Toolkit is designed to help you reach out to audiences to tell a story about the value and impact of public investment in arts and culture, from both a local and national perspective.
Arts Council England: Advocacy toolkit: #culturematters
[Public libraries & others, Research methods – stories]
ACRL Value of Academic Libraries Initiative
The Association of College & Research Libraries, ACRL Value of Academic Libraries initiative is designed to help academic libraries demonstrate alignment with and impact upon institutional outcomes. It includes information on products like Balanced scorecard, MINES and LibValue
[Higher education libraries, Research methods]
ARL(Association of Research Libraries) focuses on articulating the value of research libraries by describing and measuring their performance and contributions to research, scholarship, and community service.
Statistics & Assessment
[Research libraries, Research methods]
Bawden D, Calvert A Robinson L, Urquhart C Bray C and Amosford J (2009) Understanding our value; assessing the nature of the impact of library services, Library and Information Research, 33(105), 62-89.
[Public libraries, Research methods – survey]
Cetis (Centre for Educational Technology, Interoperability and Standards) analytics series
The CETIS Analytics Series explores a number of key issues around the potential strategic advantages and insights which the increased attention on, and use of, analytics is bringing to the education sector. Funded by Jisc, it is aimed primarily at managers and early adopters in Further and Higher Education who have a strategic role in developing the use of analytics.
[Higher education libraries, Research methods]
CILIP UK Impact toolkit
The toolkit is available to CILIP members
[All library sectors, Impact, advocacy]
Dalton, M. (2012) Key performance indicators in Irish hospital libraries: developing outcome-based metrics to support advocacy and service delivery, Evidence Based Library and Information Practice, 7A.
[Health libraries, Research methods – survey]
The evalued toolkit is designed to support information services staff in Higher Education Institutions with the evaluation of electronic information services (EIS).
The evalued toolkit. Birmingham City University.
[Higher education libraries, Research methods – survey, quantitative and qualitative]
Facet Evaluating impact resource
Facet publishing evaluating impact resource: Evaluation tools and materials designed for use with the book Evaluating the Impact of Your Library Service by Sharon Markless and David Streatfield (2013)
1. Checklists for analysing written material
2. Focus group tools/methods
3. Interview questions and schedules
4. Observation checklists
6. Collecting service and user stories
HEALER research toolkit
The HEALER toolkit is intended to help librarians in the health sector to carry out research from small-scale, local service evaluation through to much more formal research. The toolkit is intended as a starting point for those wishing to undertake a research project, highlighting issues to consider and signposting resources to help you get started.
[All libraries, Research methods]
Information Technology Primary Care Research Group (2009)
The Information Assessment Method (IAM) systematically documents reflection on health information, delivered or retrieved from electronic knowledge resources. IAM enhances reflective learning, evaluation of knowledge resources, and two-way knowledge exchange between information users and information providers.
The Information Assessment Method (IAM). Montreal: Department of Family Medicine, McGill University.
Jantti M and Tang K, August, 2011, Return on investment and value of libraries – bibliography, (CQAAC) for CAUL
[Higher education libraries & others, Economic value]
JISC – Effective learning analytics
JISC – Effective learning analytics, Using data and analytics to support students.
[Higher education libraries, Research methods – quantitative]
Knowledge for Healthcare (NHS Library and Knowledge Services )
In 2016, Knowledge for Healthcare librarians in England updated their impact toolkit. This includes an updated survey which may be used in various healthcare settings.
Older versions may be found at Assessing the impact of health libraries: a practical online toolkit.
The intention of the toolkit is that it should be adapted by librarians to meet their particular needs and the circumstances of their Trust. While there is an element of quantitative data collection, the toolkit also allows library users to ‘tell a story’ and provide telling narrative demonstrating the added value of library information services and their impact upon staff development, upon individual cases and current practice, leading to improved patient care.
Also access the Library Quality Assurance Framework
[Health libraries, Research methods – quantitative and qualitative]
LIHNN wiki (Library and Information Health Network North West) This wiki includes resources such as the Library Quality Assurance Framework (LQAF) and access to MAP: making alignment a priority for health libraries: a blog and toolkit to support the planning, modernisation and delivery of health library and information services.
[Health libraries, Research methods]
LibValue Values, Outcomes, and Return on Investment of Academic Libraries (LibValue) was a three-year study funded by the Institute of Museum and Library Services to define and measure ways in which academic libraries create value through research, teaching and learning, and social, professional, and public engagement.
It has resources such as ROI & value database
[Higher education libraries, Research methods, Economic value]
Payne P (2006) The LIRG/SCONUL impact initiative: assessing the impact of HE libraries on learning, teaching, and research, Library and Information Research, 30(96), 2-12.
Includes Stages in assessing impact in appendix
[Higher education libraries and others, Research methods]
Full value bibliography
Poll R (2014) Library value and impact bibliography, ULB Münster.
[All libraries, Research output]
Rubric Assessment of Information Literacy Skills (RAILS) Rubric Assessment of Information Literacy Skills (RAILS) is an IMLS-funded research project designed to investigate an analytic rubric approach to information literacy assessment in higher education
[Higher education libraries, Research methods – quantitative]
SCONUL The Society of College, National and University Libraries –
Performance Improvement techniques
EFQM Excellence Model / The Balanced Scorecard / Costing Techniques / Key Performance Indicators / Value of Libraries / Impact Initiative
Tools and Templates
Benchmarking resources / LibQUAL+ / Postgraduate Taught Experience Survey / Higher Education Library Management Statistics (HELMS) / National Student Survey (NSS) data / Satisfaction Survey
SCONUL Statistics – performance portal
[Higher education libraries, Research methods – surveys]
South Australian Community Health Research Unit Planning and Evaluation Wizard, ‘Evaluation Zone’ : Developing an evaluation plan, South Australian Community Health Research Unit, Flinders University.
Evaluation – Indicators of Impact/Outcome
[Health libraries and others, Research methods]
Weightman A, Urquhart C, Spink S and Thomas R (2009) The value and impact of information provided through library services for patient care: developing guidance for best practice, Health Information and Libraries Journal, 26(1),63-71. Abstract
[Health libraries, Research methods – survey and interview]
The 2016 systematic review on the financial impact of clinical librarians by Madden et al, identified 11 sources.
Madden A, Collins P, McGowan S, Stevenson P, Castelli D, Hyde L, DeSanto K, O’Brien N, Purdon M and Delgado D (2016) Demonstrating the financial impact of clinical libraries: a systematic review, Health Information & Libraries Journal, 33, 172–189. Abstract
- King D (2010) Methods to assess the use, value, cost, and ROI of all academic library services.
- Jemison K, Poletti E, Schneider J, Clark N, Stone R (2009) Measuring return on investment in VA libraries. Journal of Hospital Librarianship. 9(4): 379–390. Abstract
- Strouse R (2003) Demonstrating value and return on investment: The ongoing imperative. Information Outlook 7(3), 14–19
- Chung H (2007) Measuring the economic value of special libraries. Bottom Line: Mg Lib Finances. 20(1), 30–44. Abstract
- Kelly B, Hamasu C and Jones B (2012) Applying return on investment (ROI) in libraries. Journal of Library Administration. 52(8), 656–671. Abstract
- Weightman A and Williamson J (2005). The value and impact of information provided through library services for patient care: a systematic review. Health Information & Libraries Journal. 22(1), 4–25. Abstract
- Bodycomb A and Del Baglivo M (2012) Using an automated tool to calculate return on investment and cost-benefit figures for resources: the Health Sciences and Human Services Library experience. J Med Libr Assoc. 100(2), 127–130.
- Banks D, Shi R, Timm D, Christopher K, Duggar D, and Comegys M et al. (2007) Decreased hospital length of stay associated with presentation of cases at morning report with librarian support. J Med Libr Assoc. 95(4), 381–387.
- Esparza J, Shi R, McLarty J, Comegys M, Banks D (2013). The effect of a clinical medical librarian on in-patient care outcomes. J Med Libr Assoc. 101(3),185–191.
- McGowan J, Hogg W, Zhong J, Zhao X. (2012) A cost-consequences analysis of a primary care librarian question and answering service. PLoS ONE.7(3):e33837
- McGowan J, Hogg W, Campbell C, Rowan M (2008) Just-in-time information improved decision-making in primary care: a randomised controlled trial. PLoS ONE. 3(11):e3785
Also, the National Network of Medical Libraries: Valuing Library Services Calculator