Tag Archives: Value

Health Education England: Value and impact toolkit for library and knowledge services

Health Education England have launched their new Value and Impact Mapping Toolkit

This toolkit is provided by the HEE Knowledge for Healthcare Programme following work by the Impact and Value Task and Finish Group. The toolkit provides access to a set of KfH Impact Tools as well as a resource which brings together a range of materials useful in measuring value and impact, together with a guide on what to use when.

The KfH Impact Tools were developed by the Value and Impact Task and Finish Group from the Quality Work Stream of the Knowledge for Healthcare programme and are based on previous tools developed by NHS South Central and National Library for Health in 2009. The new questionnaire has been piloted on a range of library services. For further information view the blog

The remainder of the resource is a Value and Impact Mapping Tool. It was commissioned by the HEE Knowledge for Healthcare programme and compiled by Dr Alison Brettle, University of Salford following input from the Impact and Value Task and Finish Group. It is based on a number of literature reviews (Brettle and Maden, 2016; Urquhart, 2015) and readings of key articles

Access the toolkit through: Knowledge for Health


New value and impact articles

We have added a number of value and impact related articles to our list of useful publications.

This includes: Brettle A, Maden M, and Payne C (2016) The impact of clinical librarian services on patients and health care organisations, Health Information & Libraries Journal, Early view, DOI: 10.1111/hir.12136 http://onlinelibrary.wiley.com/doi/10.1111/hir.12136/abstract

Key messages:
• Clinical librarians (CLs) provide a valuable service which impacts on direct patient care, improves quality and saves money within healthcare organisations.
• Each literature search provided by a clinical librarian contributes to multiple outcomes of importance to the healthcare organisation
• New roles for clinical librarians can involve providing information relating to business development, finance and legal issues
• Interrelated methods of evaluation illustrate the wide range of impacts and the nature of how these are made
• Future use of the tools provided will help build a significant and comprehensive international evidence base on the effectiveness and impact of health library services (The appendices include the full interview schedule and questionnaires).

It is essential to recognise that CLs can only make a contribution rather than a direct impact to many health care outcomes due to the many other factors involved in caring for patient. As demonstrating the direct impact of CL services on patient care is extremely difficult to prove, studies should determine if CLs make a contribution to patient care rather than a direct impact

The outcomes used to demonstrate impact within this study were carefully selected to be specific and reflect a wide range of organisational objectives. NHS priorities and objectives: decision making and evidence-based practice; patient-centred care and health outcomes; quality of care; service development; continuing professional development (CPD); efficiency, financial or risk management. The largest impacts were found in the areas of continuing professional development, decision-making and evidence-based practice.

All the recommended elements of a quality impact study, were incorporated including: independent researchers, anonymity of respondents, survey of whole sample, use of the CIT, sample of interviews, personalised request to complete survey and reminders as well as examining actual and future impacts. The questionnaire showed all the outcomes to which the information had contributed but provided no context or explanation. This approach is likely to be confirming what librarians already know about their practice, but at the same time, this method provides a means of categorising the evidence in ways that decision makers can understand. The interviews were successful in capturing impacts that were not immediately noticeable to the clinician, and the conversation as the interview progressed made the wider contribution apparent.

Other articles:
Barbrow S and Hartline M (2015) Process mapping as organizational assessment in academic libraries, Performance Measurement and Metrics. Performance Measurement and Metrics, 16(1), 34-47 http://www.emeraldinsight.com/toc/pmm/16/1

Brooks SV and Bigelow S (2015) Preparing students for research: faculty/librarian collaboration in a pre-doctoral physical therapy research course. Health Information & Libraries Journal, 32: 332–338. doi: 10.1111/hir.12123 http://onlinelibrary.wiley.com/doi/10.1111/hir.12123/abstract

Bryant SL, Stewart D, Goswami L and Grant MJ (2015) Knowledge for Healthcare: the future of health librarianship. Health Information & Libraries Journal, 32: 163–167. http://onlinelibrary.wiley.com/doi/10.1111/hir.12119/abstract

Butler K and Byrd J (January 2016) Research Consultation Assessment: Perceptions of Students and Librarians Journal of Academic Librarianship 42(1), 83–86

Halpin E, Rankin C, Chapman EL Walker C (Mar 2015) Measuring the value of public libraries in the digital age: What the power people need to knowfalse. Journal of Librarianship and Information Science, 47(1), 30-42. http://lis.sagepub.com/content/47/1.toc

Hájek P and Stejskal J (Mar 2015) Modelling public library value using the contingent valuation method: The case of the Municipal Library of Prague Journal of Librarianship and Information Science, 47(1), 43-55, http://lis.sagepub.com/content/47/1/43.abstract

Gaspar Pinto L (2014) Library performance continuum and the imperative of meta-evaluation, Performance Measurement and Metrics. 15(3), 86-98 http://www.emeraldinsight.com/toc/pmm/15/3

Lessick S (2015) Enhancing library impact through technology, J Med Libr Assoc. 103(4), 222–231 http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4613389/

Tewell TC (2015) Use of library services can be associated with a positive effect on first-year students’ GPA and retention, Evidence Based Library and Information Practice, 10(1) http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/23061

Zaugg H (2015) Using a library impact map to assist strategic planning in academic libraries, Library Leadership and Management, 29(3) https://journals.tdl.org/llm/index.php/llm/issue/view/372

(If you have trouble accessing any of the articles above, please contact me at mdunne@hrb.ie)

Upcoming CILIP impact toolkit

The Impact Toolkit will be launched on 3rd July at the CILIP Conference, 2 and 3 July in Liverpool, the Impact Toolkit fits with one of the four conference themes; Demonstrating Value.

The Impact Toolkit will be available to members on CILIP’s Virtual Learning Environment. It will provide practical resources, information and support so members can clearly and effectively demonstrate their value as professionals – and the value of the services they manage and provide – to key decision makers and stakeholders.

There are two strands in the toolkit. Understanding value will cover planning and scoping, stakeholder analysis, and impact and evidence. The communicating value section will include communications, relationships and influence, and advocacy.

The toolkit contains a mixture of resources including excerpts from Facet publications, videos, websites and discussion forums and activities to help members reflect and apply the techniques discussed.

I was fortunate to be asked to be an external advisor on the toolkit so look forward to its release.

DBS seminar keynote: broken library communications and how to fix it.

I attended the 2nd DBS library annual seminar on Friday, 12 June 2015. There were lots of interesting speakers, but I’d just like to give a flavour of the keynote, given by Andy Priestner from Cambridge University – Broken library communications and how to fix it. As some of you will know, I have an interest in library value measurement, but also how we communicate this value.

As Andy says, we now have more opportunities to communicate with users. Go where our users are – where they are happy to be. Present on all channels – tweet, SlideShare, Pinterest etc., as different platforms reach different audiences, and it shows our expertise and relevance.
Communication style must be tailored to each platform, for example:
• Twitter – short, attention grabbing and conversational (A call to action can be as simple as asking readers to retweet)
• Facebook – offers more space – can be visual
• Blog – may be more discursive
• Email – use sparingly, one message with a maximum of 3-4 lines

All of these need engaging content, written in language suitable for your various audiences. Don’t overwhelm people by telling them everything – be concise. Attach eye-catching images where possible, as we process images much quicker than text. The internet culture tends to be more relaxed, so where you can and where it’s appropriate, use humour.

Be careful not to focus solely on detail of a product or service. The key message should be on the benefits that those who use it will achieve.

One thing we can all do is consider your communication strategy. If you work in a team you will need to include everyone in it’s development and implementation. Get everyone’s opinion and agreement on the types of messages you want to deliver.

I agree with Andy that many others don’t understand our value and the complexity of what we do. We need to keep pushing the message about our value.


New value articles

The most recent issue of the Emerald journal Performance Measurement and Metrics – 2015, 16(1) has an interesting article by Christine Urquhart – Value identification and value creation.

It marks the first of a three-part Viewpoints series to be published this year in PMM.
• Part one: discusses approaches to identifying value (or values) associated with an information service. It reviews some ideas and concepts that are taken from marketing science for evaluation of library science.
• Part two: will focus on impact and how impact can be related to costs and benefits of using information services
• Part three will discuss ideas about future value and how value or impact assessments may be used to guide and design service improvements.

Another interesting article is from the American Journal of Evaluation: by Liket et al (2014) Why aren’t evaluations working and what to do about it: a framework for negotiating meaningful evaluation in nonprofits, 35(2). They have developed a framework to guide the process.
Research gate or Sage

They also quote from the work of Robert D Behn who described eight main evaluation purposes that managers of public organizations might aim to achieve—control, budget, celebrate, motivate, promote, evaluate, learn, and improve
Public Health Management Report 2004, 1(11)

Value conferences

There is so much going on related to library value at the moment. It’s clearly on everyone’s agenda – a few examples:

The 11th Northumbria International Conference on Performance Measurement in Libraries and Information Services will be hosted in Edinburgh, UK, between Monday 20th and Wednesday 22nd July 2015

The CILIP conference in Liverpool, 2 – 3 July, has dedicated a whole theme to demonstrating value. The programme can be found at http://cilipconference2015.org.uk/
(Early bird registration finishes on 24 April)

The recent joint LAI/CILIP conference in Belfast also had a number of speakers concerned with this issue. #ciliplai2015

Value and impact updates

Library value and impact continue to be a key topic of research and discussion. We have updated our ‘useful publications’ page with a few recent relevant articles, including:
• Ayre S, Barbrook J, Engel C, Lacey P, Phul A, Stevenson P and Toft S (2015) Measuring the impact of information skills training: a survey of health libraries in England, Health Information & Libraries Journal, 32(1), 50–60
• Perrier L, Farrell A, Ayala AP, Lightfoot D, Kenny T, Aaronson E, Allee N, Brighma T, Connor E, Constantinescu T, Muellenbach J, Brown Epstin HA, and Weiss A (2014) Effects of librarian-provided services in healthcare settings: a systematic review. Journal of the American Medical Informatics Association, 21, 1118-1124,
• Poll R (2014) Bibliography ‘Impact and outcome of libraries, ULB Münster
• Raynor M and Craven J (2015) Looking beyond satisfaction: evaluating the value and impact of information skills training, Health Information & Libraries Journal, 32(1), 73-79

A number of UK conferences this year highlight issues of value and impact:

The 2015 i3 conference (Information, Interactions and Impact) takes place June 23-26, 2015 at Robert Gordon University in Aberdeen, Scotland.

The 11th Northumbria International Conference on Performance Measurement in Libraries and Information Services will be hosted in Edinburgh, UK, between Monday 20th and Wednesday 22nd July 2015, in partnership with the National Library of Scotland.

The CILIP conference 2015 takes place in Liverpool from 2 – 3 July 2015. One of the four themes is demonstrating value: what’s your impact.

We welcome any suggestions for useful publications or resources.