The most recent issue of the Emerald journal Performance Measurement and Metrics – 2015, 16(1) has an interesting article by Christine Urquhart – Value identification and value creation.
It marks the first of a three-part Viewpoints series to be published this year in PMM.
• Part one: discusses approaches to identifying value (or values) associated with an information service. It reviews some ideas and concepts that are taken from marketing science for evaluation of library science.
• Part two: will focus on impact and how impact can be related to costs and benefits of using information services
• Part three will discuss ideas about future value and how value or impact assessments may be used to guide and design service improvements.
Another interesting article is from the American Journal of Evaluation: by Liket et al (2014) Why aren’t evaluations working and what to do about it: a framework for negotiating meaningful evaluation in nonprofits, 35(2). They have developed a framework to guide the process.
Research gate or Sage
They also quote from the work of Robert D Behn who described eight main evaluation purposes that managers of public organizations might aim to achieve—control, budget, celebrate, motivate, promote, evaluate, learn, and improve
Public Health Management Report 2004, 1(11)
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